Scalable Press services

Through the Scalable Press API, we offer a full range of custom printing and fulfillment services.

Printing types

The following printing types are currently available through the API:

Type Products Colors Pricing overview
Screen printing Garments Up to 10 Inexpensive in bulk. Costs increase with color count
Direct-to-garment Garments Full color Mid-priced for all quantities
Sublimation Phone cases Full color Low-priced for all quantities
Sublimation Mugs Full color Low-priced for all quantities
Screen printing basics

Screen printing, sometimes referred to as silk screening, is a form of garment printing in which plastisol-based inks are pressed through a screen onto a garment, leaving a layer of ink on top of the fabric. Screen printing is the most established and widely-used form of garment printing available.

During the printing process, a set of screens (one for each color being printed) rotates around a press in a carousel motion and takes turns being pressed onto each garment.

We require vector EPS files to be submitted for screen print orders.

DTG printing basics

Direct to garment (or DTG) printing involves an advanced inkjet printer laying ink directly onto a garment.

These prints are generally thinner than screenprints, allowing for more intricate designs and a softer print texture. The full range of color in a photograph or gradients of an image can be expressed.

We require high-quality (150 dpi) raster PNG files to be submitted for DTG print orders.

Sublimation printing basics

Sublimation printing occurs when ink is transferred by heat and pressure to a specially treated surface.

These prints feature vibrant, high-fidelity color and are very durable. We use sublimation printing for our phone cases and mugs, producing accurate results.

We require high-quality (150 dpi) raster PNG files to be submitted for sublimation print orders.

Artwork requirements

Providing valid artwork files and print specifications is critical to ensuring your orders are processed smoothly.

General principles
  • Only include what you want to have printed. Do not include extra whitespace, artwork instructions, or anything you do not want to have printed
  • Provide the highest quality image available. High quality artwork results in a high quality print
Screen printing
  • EPS file
  • Fully vectorized — all graphics must be vectorized
  • All text must be outlined
  • Spot colors — Use spot colors only. Colors need to match one of our 32 base colors or a Pantone color
  • Separate artwork files when printing on multiple sides of garment
DTG printing
  • PNG file
  • At least 150 DPI for best quality
  • RGB color space — our production process exceeds the CMYK limits and thus RGB is more appropriate
  • Transparent background — ink will not be printed on transparent parts of the artwork file
  • Artwork will be scaled to print specification size regardless of file metadata
  • Separate artwork files when printing on multiple sides of garment
Poster printing
  • PNG file
  • At least 150 DPI for best quality
  • RGB color space
  • Width or height must be 17" or 24"
Mug printing
  • PNG file
  • At least 150 DPI for best quality
  • RGB color space
  • Black mugs require black background
  • The mug artwork size represents the full width of the mug from the left edge of the handle around to the right edge.

    Mug Safe print area Artwork size
    White 11oz mug 8.8" x 3.6" 8.8" x 3.6"
    White 15oz mug 9" x 4" 9" x 4"
    Black 11oz mug 7.48" x 3.24" (Artwork template) 8.8" x 3.6"
    Black 15oz mug 7.75" x 3.75" (Artwork template) 9" x 4"
    Color changing 11oz mug 8.8" x 3.6" 8.8" x 3.6"
Phone case printing
  • PNG file
  • At least 150 DPI for best quality
  • RGB color space
  • Our phone case prints are a full wrap of the back and side of the case. When a phone is placed inside the case, all visible areas are printed. Because of the varying sizes of the phone cases, the provided artwork represents a full bleed. The bleed size depends on the phone case size ordered.

    Phone case Safe print area Artwork size
    iPhone 7 Case 2" x 4.5" (Artwork template) 4"x 6"
    iPhone 7 Plus Case 2.5" x 5.5" (Artwork template) 4.66"x 7"
    iPhone 4/4S Case 2" x 4" (Artwork template) 4"x 6"
    iPhone 5C case 2" x 4" (Artwork template) 4"x 6"
    iPhone 5/5S case 2" x 4" (Artwork template) 4"x 6"
    iPhone 6/6S case 2" x 4.5" (Artwork template) 4.33"x 6.5"
    iPhone 6/6S Plus case 2.5" x 5.5" (Artwork template) 4.66"x 7"
    Samsung Galaxy S3 case 2" x 4" (Artwork template) 4"x 6"
    Samsung Galaxy S4 case 2" x 4" (Artwork template) 4"x 6"
    Samsung Galaxy S5 case 2.5" x 5" (Artwork template) 4.33"x 6.5"
    Samsung Galaxy S6 Edge case 2.5" x 5" (Artwork template) 4.33"x 6.6"
    Samsung Galaxy S6 Edge Plus case 2.5" x 5.5" (Artwork template) 4.66"x 7"
    Samsung Galaxy S7 case 2.5" x 5.5" (Template coming soon) 4.66"x 7"
    Samsung Galaxy S7 Edge case 2.5" x 5.5" (Template coming soon) 4.66"x 7"

Garment print specifications

The API requires the following information for each print location

The horizontal position must be one of the options below.

Horizontal position Description
C Center of garment
RC Center of right side of garment / right chest
LC Center of left side of garment / left chest
R Right aligned to garment
L Left aligned to garment

The offset position should be provided in inches from the top of the collar or the bottom of the garment.

Example position:

{
  "horizontal": "C",
  "offset": {
    "top": 2.5
   }
}

Most prints are centered 2.5" below collar as shown above.

The dimensions for the artwork should be provided in inches for either the desired width or height. If a width is given, then the height is automatically scaled, preserving artwork aspect ratio. If a height is given, the the width will be scaled.

Max print sizes:

  • Adult garments — 14" x 16"
  • Youth / small ladies garments — 10" x 12"
  • Sleeve prints — 4" x 4"

If an artwork does not fit the max print area, it will be scaled to fit.

Screenprint ink colors

The API requires you specify which inks will be used for screenprint designs. You can specify either any coated Pantone color (from a range of 100 - 7774 C) or choose one of our standard ink colors.

Standard ink colors:

Athletic Gold
Black
Blue
Brown
Cardinal
Charity Pink
Dark Grey
Forest
Grey
Hot Pink
Kelly Green
Lemon
Light Blue
Light Grey
Light Purple
Lime
Magenta
Maroon
Navy
Old Gold
Olive
Orange
Orange Red
Pink
Purple
Red
Royal
Tan
Turquoise
White
Green
Yellow

Pantone matching costs $5 per color.

Proof image

An optional proof image is accepted by the API. Unlike traditional printers we do not provide you a proof, instead you can upload your own to the API so the production team can ensure your desired placement and dimensions are met.

Fulfillment

White-label & branding

Several white-label options are available so you can control your branding experience.

  • Packing slips — we print your custom packing slip to ship with each package
  • Packaging — we stock and use your packaging during fulfillment
  • From address — the "from" address of package can be customized to your company identity

These and other options are available for our high-volume customers. Please contact us for more details.

Split shipping

The Scalable Press API supports bulk quotes and orders. When items of the same design (in one bulk order) ship to multiple addresses, printing will automatically be combined so volume discounts still apply.

Additionally, orders for multiple items shipping to the same address will automatically be combined into one shipping package whenever possible.

Split shipping incurs an additional $1 handling fee per address.

Third party shipping

We support custom shipping through USPS (Stamps.com), UPS, and DHL Global Mail third party billing accounts. Using a third party billing account also enables selection of exact shipping service used for mailing.

For high-volume customers with specialized fulfillment needs, we may be able to implement your shipping preferences and accounts. Please contact us.

International shipping

Orders can be shipped to most countries internationally. Shipping costs are calculated appropriately at quote time. Transit times are generally longer than domestic shipments by 5 business days, but occasionally take more than 15 business days.

If you are shipping more than 100 international shipments per day, we recommend setting up third party pickup with a DHL account. Please contact us for details.

Additional info

Refund policy

Refunds

We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.

We will credit your account when any one of the following occurs:

  • Low quality print: the print washes away after a few cycles in the washing machine.
  • Printing error: the design printed is materially different from the order and artwork specifications provided to us.
  • Incorrect print specifications: the size or placement of the print is more than 1.0" off from the provided measurements.
  • Missing garments: one or more garments are missing from the order.
Filing a claim

To file a claim, send an email to claims@scalablepress.com and include your order number.

If your claim is in regards to a printing error, please include photographs of the error and return the affected garments to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.

Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.

Returns without cause

Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.

Cancellations

Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.

Sizing Charts

Brand Gender XS S M L XL 2XL 3XL 4XL
Men's (Chest) 36-41 41-43 43-45 45-47 47-49 49-51
Women's (Size) 0-2 4-6 6-8 10-12 12-14 14-16
Men's T-Shirt (Chest) 32 36 40 44 48 52 56 60
Men's Sport Shirt (Chest) 36-38 40-42 44-46 48-50 52-54 56-58 60-62
Men's (Waist) 28-30 32-34 36-38 40-42 44-46
Women's Relaxed Fit (Chest) 36 40 44 48 52 56
Women's Classic Fit (Chest) 30-32 33-35 36-38 40-44 44-46 48-50
Women's Fitted (Chest) 30 33 36 39 42
Women's (Waist Size) 0-2 4-6 8-10 12-14 16-18
Youth (Size) 2-4 6-8 10-12 14-16 16-18
Men's (Chest) 34-36 38-40 42-44 46-48 50-52 54-56
Adult (Waist) 28-30 32-34 36-38 40-42 44-46 48-50 52-54
Youth (Size) 6-8 10-12 14-16
Women's (Dress Size) 2-4 4-8 8-10 10-12 12-14
Women's (Chest) 31-33 34-36 36-38 38-40 40-42
Men's (Chest) 34-36 36-38 39-41 42-44 45-47 48-50
Men's (Chest) 34-36 38-40 42-44 46-48 50-52 54-56
Men's (Waist) 28-30 32-34 36-38 40-42 44-46 48-50
Women's (Chest) 32.5-34.5 35-37 37.5-39.5 40-42 42.5-44.5
Women's (Waist) 24.5-26.5 27-29 29.5-32.5 33-36 36.5-39.5
Youth (Size) 6-8 10-12 14-16
Men's (Chest) 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Youth (Size) 2-4 6-8 10-12 14-16 18-20
Men's (Chest) 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's (Size) 0-2 4-6 8-10 12-14 16-18 20-22 24-26
Youth (Size) 2-4 6-8 10-12 14-16 18-20
Youth* (Size)
*for Gildan Youth Ultra Cotton & Ultra Cotton Long Sleeve
6-8 10-12 14-16 18-20 22-24
Men's (Chest) 34-36 38-40 42-44 46-48 50-52 54-56
Women's (Size) 0-2 4-6 8-10 12-14 16-18 18-20
Men's (Chest) 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's (Size) 0-2 4-6 8-10 12-14 16-18 20-22 24-26
Youth (Size) 2-4 6-8 10-12 14-16 18-20
Men's (Chest) 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's (Chest) 34-36 38-40 42-44 46-48 50-52
Youth (Size) 2-4 6-8 10-12 14-16 18-20
Women's (Size) 2-4 6-8 10-12 14-16 18-20 22-24
Juniors' (Size) 0-3 5-7 7-9 11-13 13-15